Community Update

I placed an order with Crystal Caseworks on 12/28/2013 for an 8"x8" glass dome display case with a walnut base. What lured me in was their promise of a free engraved plaque to go with the display case. I received an automated email confirmation for the order the same day I placed the order. The amount of $65.99 was charged to my credit card on 01/02/2014. After hearing nothing from Crystal Caseworks, nor receiving the item, I emailed them on 02/01/2014 telling them that I was cancelling the order and requesting a refund. I received an email from Phil Jones, within 2 hours of me sending my email, stating that shipment had been delayed as the item had been on "backorder". He wrote: "I have canceled your order and sent it back to bookkeeping to be refunded." I received one more email from Phil Jones, dated 02/02/2014, which read: "We are closed on weekends. Your email will receive a proper reply as soon as we reopen." Needless-to-say, I never heard back from him again. It is now 02/26/2014. I have received my credit card statement, and there is no sign of any "refund" from Crystal Caseworks. I have since placed the same order through Collecting Warehouse on 02/03/2014. The item was received promptly on 02/06/2014. Granted, there was no engraved plaque with the Collecting Warehouse order; however, I still -at least- received the display case & stand, which is more than I can say for Crystal Caseworks. ----- In short, I advise you to stay away from Crystal Caseworks! They were quick to take my money, and are showing no signs of returning it to me any time soon (if at all).