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Borough Website Going on 2 Days of Downtime

Fair Lawn's website and email service has been down since Tuesday afternoon and the borough has yet to hear from its service provider with an explanation or solution.

Fair Lawn's website and email system have been down for almost two days without any word from the borough's web host as to the nature of the problem or when it will be fixed, assistant borough manager Jim Van Kruiningen said Thursday morning.

"It's never been down this long," said Van Kruiningen, who estimated that the downtime began mid-afternoon Tuesday.

The webmaster has tried multiple times to call the borough's web host, MJR Solutions, but has reached only an answering machine, Van Kruiningen said. Messages left on the company's answering machine have not been returned.

Without a direct line to the company, webmaster Ron Lottermann electronically submitted a support ticket through the host's website Thursday morning, and is awaiting a response.

Not only does the downtime make the borough's website inaccessible to residents, it also renders users of the borough's email system unable to send or receive messages, Van Kruiningen said.

Without a functioning email system since Tuesday afternoon, it's possible that council members have not received potentially time-sensitive emails from constituents.

Van Kruiningen said he's received some calls from residents asking about the website, but most of the concern has come from council members whose lack of email access has kept them out of the loop.

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Douglas Bradley Haber September 20, 2012 at 02:53 PM
Web hosting solutions are extremely inexpensive.. why does the borough not have a failover / backup solution set up? This was easily preventable..
BlueDog September 20, 2012 at 04:19 PM
Yet another failure of government, no only is the content stale and lacking, now its down along with email. Does Mr Metzler really deserve that 7% raise he demanded when basic services like his own email don't work?
Tommy P September 20, 2012 at 04:31 PM
It's not his fault, with everything going on, changing vendors on something that is working is not a good use of his time. That said, its been down before? Zak how often has that happened? How much do we pay these clowns? $35 a month is a rip off for what they are offering...
Wayne September 20, 2012 at 04:32 PM
I agree with Doug. There is no excuse for the Borough to not have thought about this possibility when they had originally signed up with them. Did anybody look into the web hosts past downtime history? I tried calling them for the heck of it and it sounds like they use MagicJack for their phone service. That surely is a red flag for me.
Zak Koeske September 20, 2012 at 04:50 PM
@Tommy P - I know the site has been down for brief periods of time in the past, but never as long as this time.
* September 20, 2012 at 05:08 PM
The legacy of ineptness continues
Jenne September 21, 2012 at 04:59 PM
Yahoo accounts are notorious for being insecure and also for being a security hazard. That's why companies don't use them for business purposes.
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